Frequently Asked Questions
Are light bulbs included with your light fittings?
Light bulbs are not included with fittings, unless expressly stated. You’ll find suggested light bulb choices for your fitting clearly indicated in the product description.
Do your prices include VAT?
Yes – all prices are inclusive of VAT.
Do you offer a warranty?
We offer a two-year warranty on all our light fittings.
What payment methods do you accept?
Paying for your order could not be easier. We accept all major debit and credit cards (without extra charges incurred), including Visa, MasterCard and Maestro. Payment can also be made by BACS or Faster Payment.
The product I want is out of stock. Can you inform me when it's back in stock?
We keep our customers fully informed by email of the status of any out-of-stocks or delays.
I have an order query - who can I contact?
Our customer services team are ready to answer any queries you may have Monday to Thursday, 9.30am to 4.30pm and Friday 9.30am to 4.30pm. Email support@lumicucina.co.uk and we’ll get back to you at the earliest opportunity.
Can I change or cancel my order once it has been placed?
We process orders very quickly – often within minutes of them being placed online – so if you would like to change or cancel your order, please contact our customer service team as soon as possible. We’ll do our very best to make any alterations to your order prior to it being dispatched, but it’s very likely that your order will already have been picked, packed and dispatched. If this has happened, please refer to our returns policy.
How will my goods be delivered?
We use our own delivery vehicles, and other professional carriers such as Parcel Force. Each of our carriers take the utmost care and pride in delivering your order quickly and efficiently. Our charges for delivery are as follows:
Standard Delivery (2-5 day exc. Sunday & Public Holidays) – Mainland UK*
When you spend over £100: FREE
When you spend £50 – £99.99: £5.99
When you spend under £50: £8.99
*Additional charges apply for offshore deliveries
What if I am not in when you deliver?
Should you not be in when your delivery driver calls, our carrier will endeavour to leave your delivery in a safe place or with a neighbour or other suitable person. If no-one can be found, they will return the order to the depot for safe keeping, leaving you a card with the delivery information. Please leave instruction at the time of placing your order with additional information for the delivery driver.
What do I do if a product has been damaged in transit?
We take every care when packing and delivering your order to ensure that it arrives safely and in full working order. Please inspect your order on delivery and notify us of any damages within 48 hours. We will be happy to assist with a replacement if applicable or refund back to your original method of payment.
